Privacy policy

PRIVACY POLICY

Last updated: April 6, 2026

ÓSTA (operated by OSTA LABS LLC) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ÓSTA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to "personal information", we mean information that identifies or can reasonably be linked to you.

We may collect the following categories of personal information:

Contact details (name, email address, phone number, billing and shipping address)
Payment information (processed securely via third-party payment providers)
Account information (if applicable)
Transaction data (products viewed, purchased, or returned)
Communications (messages sent to us)
Device information (IP address, browser type, device identifiers)
Usage data (how you interact with our website)

How We Collect Information

We collect personal information:

Directly from you (when you place an order, sign up, or contact us)
Automatically (through cookies and tracking technologies)
From service providers and partners (e.g. payment processors, analytics providers)

How We Use Your Information

We use your personal information to:

Process and fulfill orders
Provide customer support
Improve and personalize your experience
Communicate with you about your orders or account
Send marketing communications (if you opt in)
Detect fraud and maintain security
Comply with legal obligations

Marketing and Advertising

We may use your personal information to provide relevant marketing and advertising.

We may use third-party advertising tools, including Meta (Facebook and Instagram), to deliver advertisements to you. These tools may use cookies, pixels, and similar technologies to collect information about your interactions with our website and other websites in order to provide targeted advertising based on your interests.

You can opt out of marketing emails at any time by using the unsubscribe link in our emails.

SMS TEXT MESSAGING PRIVACY

If you opt in to receive SMS messages from ÓSTA, operated by OSTA LABS LLC, we may collect and use your mobile phone number, SMS opt-in data, and messaging consent information to send text messages related to your orders, account, subscriptions, customer support inquiries, abandoned checkouts, product updates, and promotional communications where you have provided consent.

OSTA LABS LLC does not share, sell, rent, or disclose mobile numbers, SMS opt-in data, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be shared only with subcontractors, service providers, and technology vendors that help us provide and operate our SMS messaging services, such as messaging platforms, telecommunications providers, ecommerce platforms, and customer support tools. These parties may use the information only to provide services to us and are not permitted to use it for their own marketing purposes.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for marketing or promotional purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Operate and improve our website
Analyze traffic and usage
Support advertising and marketing efforts

You can control cookies through your browser settings.

How We Share Your Information

We may share your personal information with:

Shopify (to operate our store)
Payment processors (to process transactions securely)
Fulfillment and shipping providers (to deliver your order)
Marketing and analytics providers
Legal authorities when required

We do not sell your personal information.

Shopify

Our store is hosted by Shopify. Shopify may process your personal information to provide and improve its services. You can learn more about Shopify’s privacy practices at:

https://privacy.shopify.com